We’ve missed you. So much. And we can’t wait to welcome you back.
Your safety and the safety of our staff is our top priority. Before you visit, please take some time to familiarise yourself with our new policies, designed to make sure everyone can have an enjoyable time in a safe environment.
From the beginning of this, we have responded with caution to the changing advice from the Government, even taking the decision to shut down the entire space at one point.
As the lockdown has been eased, we have slowly begun to reopen safely, with a number of restrictions introduced on-site to meet social distancing guidelines, such as a one-way system across the Viaduct, Station and Arm.
Our independent businesses have also begun to return. They might look and feel a little different, but they are still the small, independent traders you know and love serving top quality food and drink. They can’t wait to see you again, and we hope you’re able to support them as they begin to restart.
At Folkestone Harbour Company Limited, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page regularly to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent to firstname.lastname@example.org or by writing to Folkestone Harbour Company Ltd, Strand House, Pilgrims Way, Monks Horton, Ashford, TN25 6DR Alternatively, you can telephone 01303 817541.
We’re Folkestone Harbour Company Limited, a company responsible for the development and regeneration of the Folkestone Seafront, known as the Seafront Development. Folkestone Harbour (GP) Limited is a private limited company (company no. 06044108). The registered address is Strand House, Pilgrims Way, Monks Horton, Ashford, TN25 6DR.
We obtain information about you that you give us in person, when you visit our website and when you correspond with us by e-mail or otherwise.
We collect the following information:
your contact information including your address, email address and telephone number;
when browsing our site, your IP address, your browser type and language;
information regarding what pages are accessed and when;
information related to your interest in Folkestone Harbour Arm;
information that you give us in person, when you visit our website and when you correspond with us by phone, e-mail or otherwise; and
CCTV/Webcam footage for monitoring and security purposes.
We may use your information to:
provide information about Folkestone and the Seafront Development, our activities and services, and any other activities and services that we deem relevant or think you might find interesting;
carry out our obligations arising from any agreements entered into between you and us;
communicate with you;
seek your views or comments on Folkestone Harbour Arm;
notify you of changes to Folkestone Harbour Arm;
deal with entries into a competition;
process a job application;
administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
keep our site safe and secure;
comply with legal and regulatory obligations; and
enhance security and to check your identity.
Our processing of your personal information is on the basis of:
performance of contracts which you will be a party to and in order to take steps at your request prior to you entering into those contracts;
your consent (where we request it);
legitimate interests pursued by us; or
in order to comply with a legal or regulatory obligation to which we are subject.
In relation to any processing of special categories of personal data, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.
Where our processing is based on the legitimate interests pursued by us, those legitimate interests include:
(i) collecting personal information to provide you with a smooth and efficient client experience;
(ii) to make sure you receive updated information on various activities;
(iii) to provide the services you have requested;
(iv) for our own marketing and research; and
(v) detecting and preventing fraud and improving security and optimisation of our network, sites and services.
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe that your interests should override ours unless we have other grounds to do so (such as consent or a legal or regulatory obligation).
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
The personal information you provide to us may be shared with third party companies, agents, contractors, service providers or affiliated companies, or by those duly authorised by any of them, if this is necessary to provide you with information or services, respond to your enquiries or for any of the purposes described in this policy.
We may share your personal information with law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
At any time, you have the right to:
request access to or a copy of any personal data which we hold about you;
rectification of your personal data, if you consider that the information we are holding is inaccurate;
ask us to delete your personal data, if you consider that we do not have the right to hold it;
withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
ask us to stop or start sending you marketing communications as described below in the ‘Your Choice’ section;
restrict processing of your personal data;
data portability (moving some of your personal data elsewhere) in certain circumstances;
object to your personal data being processed in certain circumstances; and
not be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.
Any request from you for access to or a copy of your personal data must be in writing. You will not have to pay a fee to access your personal data, although we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively we may refuse to comply with your request in these circumstances. We will endeavour to respond to all legitimate requests within one calendar month, although occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request information from you to help confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request for clarity or to speed up our response.
We will comply with our legal obligations as regards your rights as a data subject. We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address: email@example.com.
Questions, comments and requests regarding this policy are welcomed and should be addressed to firstname.lastname@example.org,uk. If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.
You have a choice about whether or not you wish to receive information from us. If you do not wish to receive direct marketing communications from us about the work we do, then you can do so at any time by emailing us (email@example.com) and requesting that we stop contacting you.
We will not contact you for any marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or telephone on 01303 817541. We will action any opt out requests from you without delay.
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. For further information for how long we will keep your information please contact email@example.com.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us. If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be fully secure. As a result, while we ensure we do all we can to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or you have chosen) a password which enables you to access certain sections of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We would recommend you update your password regularly.
Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information we think is relevant to you. We may make use of additional information about you where available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please seek your parent or guardian’s permission beforehand whenever you provide us with personal information. If you do not have that consent then you must not provide personal information to us.
Your personal information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers.
When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the European Economic Area or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we may also transfer your information where:
(i) the transfer is to a country deemed to provide adequate protection of your information by the European Commission; or
(ii) where you have consented to the transfer.