The Harbour Grotto
The Harbour Grotto is quite unlike any other Grottos in Kent. The bespoke, beautifully designed space will take over The Customs House; a stunning heritage space just next door to our Festive Marketplace.
Once you’ve experienced the surprise within; please keep it to yourself!
Dating back to 1859 and once part of a much larger building, Customs House would have acted as a gateway to Britain and a centre of activity in our bustling Harbour. The Harbour Grotto playfully pays to the historical significance of this space, whilst also delighting visitors with a maritime themed, Grotto experience.
FAQS
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How much are tickets?
Tickets are priced at £7 per child. Parents or guardians accompanying the child are included at no additional cost. Each bookable slot can include up to 4 children with up to 4 parents or guardians. Please ensure you include how many parents or guardians so our elves are ready to welcome you.
How do I get tickets?
Tickets are available here.
Can I buy tickets on the door?
No. Tickets are only available online.
What does the time on my ticket mean?
This is your arrival time at the entry queue. You will gain entry to The Harbour Grotto soon after.
Can I transfer my ticket to friends or family?
Yes. Just ensure they have the full email, including all the QR codes.
Are refunds available?
No, sorry.
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No, but the big man does have something very important to give you when you arrive.
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The Harbour Grotto opens in December:
5th December - 24th December
Fridays & Saturdays: 10.30am - 7pm
Sundays: 10.30am - 6pm
22nd, 23rd & 24th December: 11am - 6pm -
Approximately 5 minutes. What’s special about our Grotto is that when groups enter the Customs House, they have the whole space to themselves for the duration of the experience.
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Yes, the space is fully wheelchair accessible.